SYMPTOMS
After installing Systems Management Server 1.2 Service Pack 3 (SP3), a
client computer may display the following STOP error message at startup:
STOP: c000026c {Unable to Load Device Driver}
\<SystemRoot>\SYSTEM32\DRIVERS\RCHELP.SYS device driver could not be
loaded. Error Status was oxc000012f
The computer will no longer complete the boot process and stops responding
on this error message each time you attempt to start it.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS 1.2 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-------------------------------------------------------------
7/15/99 5:29PM 358 KB Clicfg.exe i386
7/15/99 5:29PM 894 KB Clicfg.exe Alpha