OFF97: No ISP Offers with SBE 2.0 When Running Microsoft Windows NT (184112)


The information in this article applies to:

  • Microsoft Office 97 Small Business Edition for Windows, version 2.0
  • the operating system: Microsoft Windows NT 4.0
This article was previously published under Q184112

SYMPTOMS

When you run the Internet Connection Wizard that is included with Microsoft Office 97 Small Business Edition for Windows, version 2.0 to find an Internet Service Provider (ISP) in your area, you see a Hypertext Markup Language (HTML) page with the following message:
Welcome to the Microsoft Internet Referral Service. From the list
below, choose the service provider whose offer best fits your Internet
needs.

We're sorry, the service you have requested is not currently available
in your area.
The list for Premier Internet Service Providers is a blank, and the only button this is available is Cancel.

CAUSE

This behavior occurs when the following conditions are true:

  • You are running Microsoft Windows NT Workstation version 4.0.

    -and-
  • You start the Internet Connection Wizard, which is a feature in "Doing Business on the Internet" in Microsoft Office 97 Small Business Edition version 2.0.

MORE INFORMATION

The Internet Connection Wizard walks you through the steps necessary to connect to the Internet and find an ISP. It also helps you find out about special offers for Internet access and Web hosting for Office Small Business Edition customers. The Internet Connection Wizard requires Microsoft Internet Explorer 3.02 or later to run. The Internet Connection Wizard that is included with Microsoft Office 97 Small Business Edition version 2.0 returns a blank list of ISPs from the Microsoft Internet Referral Server if Microsoft Windows NT is the operating system.

Starting the Internet Connection Wizard

To start the wizard, follow these steps:

  1. Insert the Microsoft Office 97 Small Business Edition version 2.0 compact disc to start AutoPlay.
  2. Click "Doing Business on the Internet." This should open the following HTML document

    <drive>:\ValuPack\Internet\default.htm

    where <drive> is your CD-ROM drive (usually drive D) in Microsoft Internet Explorer.
  3. Click Internet Connection Wizard on the Get Connected frame on the left.
  4. Click Internet Connection Wizard on the page on the right. Click Run this Program from its current location" and click OK to start the Internet Connection Wizard (Icwtool.exe). If a Security Warning dialog box appears, click Yes.
  5. In Internet Connection Wizard, click Next, type your location information, and then click Next.
Internet Connection Wizard connects to the Microsoft Internet Referral Service Server and downloads a page with Sign Me Up and More Info links for each ISP.
Modification Type:MajorLast Reviewed:10/6/2003
Keywords:kbprb KB184112
©2003 Microsoft Corporation. All rights reserved.