OL98: Outlook Caused Page Fault in Module Inetcomm.dll (184073)
The information in this article applies to:
This article was previously published under Q184073 SYMPTOMS
In Microsoft Outlook, when you attempt to send or receive an e-mail message, you may receive the following error message:
OUTLOOK caused an invalid page fault in module INETCOMM.DLL at
0157:5e.
NOTE: In some cases the page fault has been observed to occur in Module Kernel32.dll.
CAUSE
This error message may occur if you install the Windows Sockets (Winsock) 2 Update, but do not update Transmission Control Protocol/Internet Protocol (TCP/IP) using the Vipup20.exe and Vtcpup20.exe files.
RESOLUTIONNOTE: If you have not already installed the Winsock 2 upgrade
(Wsockupg.exe), do so before you continue with the following steps.
To resolve this behavior, run the Vipup20.exe and Vtcpup20.exe files from the Microsoft Download Center. The following files are available for download from the Microsoft
Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
To work around this behavior, revert to Winsock 1.1 by uninstalling the
Winsock 2 Update. To do this, double-click the Ws2bakup.bat file that is located in the following folder:
<Drive>:\<Windows>\Ws2bakup
Where <Drive> is the drive letter on which the Windows folder is located, and <Windows> is the name of the folder in which Windows is installed.
MORE INFORMATION
If you install the Winsock 2 Update but do not update TCP/IP, the
Inetcomm.dll file is not updated to a version that is compatible with the Winsock 2 Update. When you install the Vipup20.exe and Vtcpup20.exe files, the Inetcomm.dll file is properly updated.
REFERENCES
For information about how to obtain the Vipup20.exe and Vtcpup20.exe files from the Microsoft Download Center, please see the following articles in the Microsoft Knowledge Base:
174095 IGMP Query Times Out in Windows 95 with Winsock2 Update
| Modification Type: | Minor | Last Reviewed: | 8/9/2004 |
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| Keywords: | kberrmsg kbgraphxlinkcritical kbprb kbSysSettings KB184073 |
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