OL98: Sent Mail Messages Stay in Outbox with Open Letter Icon (183891)

SYMPTOMS

When you try to send mail in Microsoft Outlook, mail messages that you have recently sent remain in the Outbox with the open letter icon. Though the mail seems to be delivered, the mail messages are not being moved to Sent Items.

CAUSE

The number of messages in your Sent Items folder has reached its maximum capacity. The maximum number of items this Outlook folder can hold is 16,384.

NOTE: You can increase the capacity to approximately 64,000 items by selecting the "Allow upgrade to large tables" feature.

RESOLUTION

Choose one of the following methods.

Method 1

Remove old messages from the Sent Items folder. You may create a new folder for storing these messages if you want to keep them. Sent messages will then be distributed to the proper folders.

Method 2

Increase the storage capacity with "Allow upgrade to large tables."

If you use a Personal Folder file with the Corporate or Workgroup installation option, follow these steps:

On the Tools menu, click Services.
Click to select the Personal Folders service, and click Properties.
On the General tab, click "Allow upgrade to large tables."
Click OK.

If you use the Internet Mail Only installation option, follow these steps:

On the View menu, click Folder List if it is not already displayed.
Right-click Personal Folders and click Properties for "Personal Folders" on the shortcut menu.
Click the Advanced button.
Click "Allow upgrade to large tables," and click OK twice to close the dialog boxes.

REFERENCES

For more information about adding folders to the Outlook folder list, type "subfolder" in the Office Assistant, click Search, and then click to view "Create a folder for items."

For more information about moving outlook items, type "move folder" in the Office Assistant, click Search, and then click to view "Move messages."