OL98: Switch from IMO to CW Does Not Transfer Account (183208)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q183208

SYMPTOMS

When you switch from the Internet Mail Only (IMO) to the Corporate Workgroup (CW) installation of Microsoft Outlook 98, the information that was contained in your old Internet Messaging Access Protocol (IMAP) account is not transferred to your new installation.

RESOLUTION

Before you convert your mail system from Internet Mail Only to Corporate Workgroup, copy the contents of your IMAP folders to a new personal folder on your computer, while online to your IMAP account.

MORE INFORMATION

IMAP is an open Internet standard that allows for client/server messaging. It gives you the ability to store information on a server. It also allows you to synchronize a local store for off-line access. IMAP is not supported under the Corporate Workgroup option.

To get the information from your old IMAP account into your new Personal Folder, follow these steps:

Create a New Personal Folder and Copy IMAP Contents

  1. Start Outlook and log into your IMAP account by clicking the Send and Receive button on the toolbar. This will download the information from your IMAP account to your local computer.
  2. On the File menu, point to New and click Personal Folder File(.pst).
  3. Type the name for the new folder, click Create, and then OK.
  4. On the View menu, click Folder List if it is not already visible.
  5. In the Folder list, with the right mouse button, click the IMAP folder and drag it to the new personal folder. After you release the mouse button, click Copy.
There will be a sub-folder of your new personal folder titled "Top of Personal Folder," with all of your sub-folders below it.

NOTE: If you get the error message "Can't copy the items" when trying to copy the IMAP folder to your new personal folder, you are most likely working offline. To switch back to working online, on the File menu, click to clear the Work Offline, check box.

The contents of your IMAP server folders are now in a local Personal Folder.
Modification Type:MajorLast Reviewed:11/21/2000
Keywords:kbhowto kbprb KB183208
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