XADM: Internet Mail Service Will Not Start with Event Log Error 4071 (183178)
The information in this article applies to:
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
This article was previously published under Q183178 SYMPTOMS
The Internet Mail Service does not start and when you review the
application event log on the server, it will contain a message similar to
the following:
Event ID: 4071 - Source: MSExchangeIMC
Type: Error
Category: Initialization/Termination
Unable to start the Internet Mail Service because it has not been
configured.
You must go to Connections in the Microsoft Exchange Administrator
program for this site, select the Internet Mail Service object, and
configure its setting.
In some cases, the error appears only when the Internet Mail Service starts automatically after you restart your computer. If you manually start the Internet Mail Service, it may work correctly in these instances. NOTE: Event ID 4072 may also be logged.
CAUSE
The error occurs when the Internet Mail Service is unable to obtain a
pointer to the Internet Mail Service administrator mailbox during
initialization of the service. This usually means that the Internet Mail
Service administrator mailbox has not been set, is incorrect, or is
inaccessible.
WORKAROUND
Starting the Internet Mail Service manually may allow the service to start
and work correctly.
RESOLUTION
Ensure that you set a correct, and accessible mailbox for the Internet Mail
Service administrator mailbox. To locate the administrator mailbox, go to the Internet Mail tab of the Internet Mail Service properties. If no mailbox has been specified, you should specify one. If the mailbox is incorrect (if it does not exist, for example), change it to a different mailbox. If everything appears to be correct, change it to point to a different mailbox, click OK to accept the change, and then go back into the properties of the Internet Mail Service. Change it back to the original mailbox, and then click OK to accept that change. This should reset the mailbox internally.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB183178 |
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