OFF97: "Unknown User" Appears After Installing from Network Server (182968)
The information in this article applies to:
- Microsoft Office 97 for Windows
- Microsoft Excel 97 for Windows
This article was previously published under Q182968 SYMPTOMS
When you start Microsoft Excel 97, the splash screen may contain the
following text:
Unknown User
Uninstalled Version
This problem may also occur when you click About Microsoft Excel on the
Help menu.
CAUSE
This problem may occur when the following conditions are true:
- You install Microsoft Excel 97 or Microsoft Office 97 from an
administrative installation (setup /a) point that is located on a
network server.
-and-
- When you run the Setup program to install Excel or Office, you use the
/b3 switch to perform a Run From Network Server installation.
-and-
- When you run the Setup program, you also use any of the following /q or
/qn switches to perform a quiet installation:
For example, the problem may occur when you run the Setup program by using
the following command line:
\\server\share\setup.exe /b3 /q1
Note that this problem does not affect the other programs that are included
in Microsoft Office 97; only Microsoft Excel 97 is affected.
RESOLUTION
To prevent this problem from occurring, use the /n switch when you run the
Setup program with the /b3 and /q switches, as in the following example:
\\server\share\setup.exe /b3 /q1 /n "J. User"
: If you previously installed a Microsoft program on your computer and
the Setup program requested your name, you can use empty quotation marks
("") after the /n switch, as in the following example:
\\server\share\setup.exe /b3 /q1 /n ""
However, if you do this when no user name is stored in the Microsoft
Windows registry, the problem described in this article still occurs. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 8/9/2006 |
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| Keywords: | kbbug kbnofix kbsetup kbpubtypekc kbmsccsearch KB182968 |
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