ODE97: Name and Product ID Are Incorrect After Installation of ODE Application (182939)

RESOLUTION

There are three methods that you can use to prevent this behavior or to return a computer to its original state after overwriting Msaccess.exe. Microsoft recommends that you use Method 1 or Method 2 to resolve this issue.

Method 1

If Msaccess.exe has already been overwritten and incorrect user information appears in the About Microsoft Access dialog box, follow these steps on the target computer:

1. Uninstall the run-time application.
2. Completely remove Microsoft Office 97. For more information, please see the following article in the Microsoft Knowledge Base:

   158658 OFF97: How to Completely Remove Microsoft Office 97

3. Reinstall Microsoft Office 97. Then, download and install the Microsoft Office 97 Service Release 1 patch. For more information about Microsoft Office 97 Service Release 1, please see the following article in the Microsoft Knowledge Base:

   150613 Microsoft Office 97 Service Release 1 Patch

   You can also find information about the Microsoft Office 97 Service Release 1 Patch at the following Microsoft Web site:

   http://office.microsoft.com/en-us/assistance/HA010449921033.aspx

4. Reinstall the run-time application.

Method 2

If the run-time application has not yet been installed on the target computer, download and install the SR-1 patch before you install the run- time application.

Method 3

To change the default behavior of the Setup program so that the newer version of Msaccess.exe does not overwrite the older version, you can modify the Setup.inf file.

WARNING: Following these steps produces a configuration that has not been tested; this method is not supported by Microsoft product support professionals and may result in unexpected behavior. Any use of this method IS AT YOUR OWN RISK.

WARNING: This method prevents Setup from overwriting Msaccess.exe with a newer version of the file. If your application uses features such as snapshots that were not available before to the release of SR-1, your application may not function correctly on a computer that has not already been upgraded with the SR-1 patch. Microsoft recommends that you use Method 1 or Method 2 to resolve this issue.

1. Make a backup of the Setup.inf file. The file is located on Disk 1 of your distribution disks or in the Net folder of the network install share point.
2. NOTE: In the following sample Setup.inf file, an underscore (_) at the end of a line is used as a line-continuation character for ease of reading. The underscore character does not actually appear in the Setup.inf file, nor should you insert it.
   
   Open Setup.inf in a text editor such as Notepad. Locate the following line in the [Access Runtime Files] section:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

   Change the line so that it reads as follows:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

3. Locate the following line in the [Shared Office Files] section:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

   Change the line so that it reads as follows:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

4. Locate the following line in the [Shared Internet Files] section:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

   Change the line so that it reads as follows:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

5. Locate the following line in the [msvcrt40 support file] section:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

   Change the line so that it reads as follows:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

6. Locate the following line in the [ctl3d32 support file] section:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

   Change the line so that it reads as follows:

   "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,

7. Save the changes to Setup.inf.