Error Installing Macros or Open Not Working with DOCS Open (182763)

SYMPTOMS

In Microsoft Word, you may encounter installation errors when you try to install the supplemental macros from DOCS Open by PC DOCS.

For example, if you have DOCS Open 3.0, which isn't designed to work with Microsoft Office 97, and use Wordin70.dot to install the supplemental macros, you may encounter the following error:

Error due to installing macros in Microsoft Word 97 from the Wordin70.dot file.

-or-

The Open command may stop responding.

NOTE: PC Docs is a document management system, which allows centralization and management of shared documents in a network environment.

CAUSE

DOCS Open supplies supplemental macros in the following templates:

Wordint.dot - Word for Windows 2.0

Wordin60.dot - Word for Windows 6.x

Wordin70.dot - Word for Windows 95 version 7.0

The above templates install supporting macros that are compatible only with the specified version of Microsoft Word. The templates are not compatible with other versions.

WORKAROUND

Error Message on Open

If you receive this error when you try to open a document, simply rename or delete the following macros in the templates provided by DOCS Open: FileOpen, InsertFile, and InsertPicture. To do this, follow these steps:

Close all documents and templates in Microsoft Word.
On the Tools menu, point to Macro, and then click Macros.
Click Organizer, and then click the Macro Project Items tab.
Under the "Macro Project Items available in" list, select the template that you want to delete the macros from.
Use the Rename or Delete buttons to rename or delete all of the following macros:
FileOpen
InsertFile
InsertPicture
Click Close to close the Organizer.
On the File menu, click Save As to save the template. Make sure the Save As Type is "Document Template (*.dot)."

Open Command Not Responding

DOCS Open integrates with Word 97 by placing entries in the Windows registry. If DOCS Open interaction with Word malfunctions, the Open command may stop responding. For additional information, please see the following articles in the Microsoft Knowledge Base:

166865 WD97: "Invalid Document ID" Opening/Saving Document

174304 WD97: ODMA Save As Command Does Not Close the Previous Document

MORE INFORMATION

The templates supplied by DOCS Open contain boilerplate text similar to the following:

DOCS Open, Automatic, Word for Windows 7.0, Macro Installation -

This document allows you to install the Global macros necessary to run Word for Windows 7.0 under DOCS Open. If you have any questions, please feel free to call our support hot line at (904) 942-5000 for assistance. Point at one of the following options with the mouse, then double-click:

Installation of DOCS Open places macros within the Normal.dot template on the network, so that every user has access to DOCS Open.

If you already have any of the following macros in Normal.dot, the supplemental macros will copy over your old macros with the same name.

   AddMacros      FileFind            Footer
   AutoClose      FileOpen            InsertFile
   AutoExec       FilePrint           InsertPicture
   AutoNew        FilePrintDefault    PCDOCS
   DeleteMacros   FileSave            PCDOCSMailMerge
   ExitWord       FileSaveAll         ProtectForm
   FileClose      FileSaveAs          ToolsProtectUnprotectDocument
   FileExit       FileSaveAsPassword  ToolsRevisions

Make sure you backup your Normal.dot template or copy the original macros to a different template using the Organizer, before you install the supplemental macros.

Uninstalling DOCS Open

If you later uninstall DOCS Open, you'll need to manually delete these macros. To delete a macro from the Normal template in Microsoft Word, follow these steps:

On the Tools menu, point to Macro, and click Macros.
In the "Macros in" list, select Normal.dot (Global Template).
Click Organizer, and then click the Macro Project Items tab.
In the "In Normal.dot" list select the macro you want to rename and click Rename. Type the new name and click OK. Repeat this step for each macro.
Click Close to close the Organizer.

For more information about how to disable PC DOCS, please see the following article in the Microsoft Knowledge Base:

181992 WD97: File Open Does Not Function When PC Docs Is Installed

REFERENCES

For more information, contact PC DOCS, Inc.

PC DOCS, Inc.
124 Marriott Drive
Tallahassee, Florida 32301

Phone Number : (800) 933-3627
Web Site: http://www.pcdocs.com/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

DOCS Open is manufactured by PC DOCS, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.