OL98: Smart Quotes May Not Display Correctly (182457)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q182457

SYMPTOMS

Quotation marks do not display correctly. They appear as garbled text or as question marks.

CAUSE

You are using Microsoft Word 97 as your e-mail editor with Smart Quotes enabled. The receiving e-mail client does not support the Windows code page.

RESOLUTION

To display the quotation marks correctly, choose one of the following:

  • Disable the Smart Quotes feature in Word.
  • Do not use Word as your e-mail editor.
For more information on Word AutoFormat, please see the following article in the Microsoft Knowledge Base:

139564 WD97: How to Disable Word AutoFormat Features

To disable Word as your e-mail editor follow these steps:
  1. On the Tools menu, click Options.
  2. On the Mail Format tab, in the section "Send in this message format," click to select Microsoft Outlook Rich Text from the list.
Modification Type:MajorLast Reviewed:8/12/1999
Keywords:kbprb KB182457
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