OL98: Some Manual Journal Entries Are Not Logged to Contacts (181271)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q181271

SYMPTOMS

In Microsoft Outlook 98, a manual Journal entry may not be logged to the Contact's Journal page.

CAUSE

You started the entry from the Journal folder with a New Journal entry, and used the Address Book to retrieve the Contact's name for the Journal entry.

RESOLUTION

To log a manual Journal entry to a Contact, you must either initiate the manual entry from the open Contact record, or select the Contact's name from the Global or Personal Address Book.

Start the Entry from the Open Contact

To start the manual entry from the open Contact, follow these steps:
  1. Open the Contact record.
  2. Click the Journal tab.
  3. Click New Journal Entry and enter the desired information.
  4. Click Save and then Close.
The entry will now be logged properly.

Start the Entry from the Journal Folder

To start the manual entry from the Journal folder, follow these steps:
  1. In the Journal folder, click New Journal.
  2. Type an entry on the Subject line.
  3. Click Address Book next to the Contact line.
  4. Select the Contact name from the Global Address Book or the Personal Address Book, or type in the name and resolve it by clicking Check Names.
  5. Click Save and then Close.
  6. In the Contacts folder, click the Contact chosen in step 4.
  7. Click the Journal tab.
The entry is now logged to the Contact as expected.

MORE INFORMATION

Steps to Reproduce the Problem

  1. In the Journal folder, click New Journal.
  2. Type an entry on the Subject line.
  3. Click Address Book next to the Contact line.
  4. In the "Show Names from the" list, click Contacts under Outlook Address Book.
  5. Click a Contact on the list and click Add and then OK.
  6. Click Save and then Close.
  7. In the Contacts folder, click the Contact chosen in step 5 above.
  8. Click the Journal tab.
RESULT: The journal entry is NOT logged to the Contact's Journal page.

REFERENCES

For more information on Contact Journaling, please see the following article in the Microsoft Knowledge Base:

180975 OL98: Contact Not Listed in the Journal Contact List

Modification Type:MajorLast Reviewed:10/2/1999
Keywords:KB181271
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