Tasks Scheduled in Usage Analyst May Not Execute (180796)

SYMPTOMS

If the Scheduler service is configured to log on with a user account, then a scheduled Analysis task containing a graph will cause the following access violation:

Dr. Watson Error
Analysis.exe
Exception: access violation at (0xc0000005); address 0x0f03bbb8

The access violation occurs when the scheduled task invokes the graphics server in an attempt to create graphs.

NOTE: The Scheduler menu option in the Usage Analyst Import, Analysis, and Metadata modules provides access to a graphical facility for automating most of the functions of those modules. A batch file is created that is automatically scheduled by Usage Analyst using the Windows NT Scheduler service.

WORKAROUND

To work around this problem, perform one of the following:

Manually schedule a batch file that is created using the AT command.

-or-
Change the Scheduler service to log on as the system account. To do this, open Services in Control Panel. Double-click the scheduler service. In the Log On As window, click System Account.

NOTE: Logging on as the system account restricts the placement of files to the local computer.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Site Server version 2.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.