OL98: Automatically Record Journal Entries Unavailable (179682)

SYMPTOMS

When you create a new contact or edit an existing contact in Microsoft Outlook 98, the "Automatically record journal entries for contact" check box on the Journal tab of the contact form is unavailable.

CAUSE

This check box is only available for contacts that reside in the primary Contacts folder of your Microsoft Exchange Mailbox folder or your Personal Folders. Additionally, for this feature to work the contact must reside in the primary Contacts folder of your e-mail delivery location.

For example, if your e-mail delivery location is your Personal Folders Inbox, the contact must reside in your primary Personal Folders Contact folder. If your e-mail delivery location is your Microsoft Exchange Mailbox Inbox, the contact must reside in your primary Mailbox Contacts folder.

RESOLUTION

On the View menu, click Folder List to turn on your folder list. Drag the contact to the primary Contact folder of your e-mail delivery location. Then, when you open the contact and click the Journal tab, the "Automatically record journal entries for this contact" check box will be available.

REFERENCES

For more information on setting contacts to automatically record journal entries, please see the following article in the Microsoft Knowledge Base:

161632 OL97: Contact Not Listed in the Journal Contact List