WD97: Word May Error/Quit During Grammar Check of Long Sentence (179310)

SYMPTOMS

Under extremely rare circumstances, when you type a long, complex sentence, Word may unexpectedly quit and you will not be prompted to save any open documents, or you may receive one of the following error messages:

Winword caused an Invalid Page Fault in module MSGREN32.dll at <address>

-or-

There was an unexpected error in the grammar checker. Word cannot complete the grammar check.

CAUSE

This problem occurs when the grammar checker attempts to evaluate a long, complex sentence that includes several conjunctions such as "or" and "and" along with at least one preposition such as "of," "to," "by," or "from."

WORKAROUND

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).
NOTE: The Microsoft Office 97 SR-2 Patch requires that you first install SR-1.

Working Around This Problem If You Are Unable to Obtain SR-2

To temporarily work around this problem, disable the grammar checker in Word. To do this, follow these steps:

On the Tools menu, click Options, and select the Spelling & Grammar tab.
Click to clear the Check Grammar As You Type and Check Grammar With Spelling check boxes.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

MORE INFORMATION

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

151261 OFF97: How to Obtain and Install MS Office 97 SR-2

172475 OFF97: How to Obtain and Install MS Office 97 SR-1