Mail Merge May Affect Existing Toolbars (178356)
The information in this article applies to:
- Microsoft Word 97 for Windows
This article was previously published under Q178356 SYMPTOMS
When performing a mail merge in Word 97, toolbars and custom icons may
either be moved from their normal location or may fail to display in the
current document.
Case 1
When performing a mail merge, Word 97 will try to automatically dock the
Mail Merge toolbar in the third position, below the Standard and
Formatting toolbars (if only one of these toolbars is displayed, the Mail
Merge toolbar will be docked in the second position).
All other docked toolbars may either be moved to the right of or below the
Mail Merge toolbar. When the mail merge is complete, Word may not
automatically restore the moved toolbars to their previous locations.
Case 2
When creating a mail merge document based on a custom template that
contains a custom toolbar, the custom toolbar may not be displayed in the
new merge document (for example, this problem will occur with Form Letter
1). This problem will not occur if the custom toolbar is saved in the
Normal template.
In both of these cases, this is new behavior from the previous version
of Word, which inserts the Mail Merge toolbar below all existing toolbars
and displays all custom toolbars.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 11/14/2000 |
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| Keywords: | kbbug KB178356 |
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