OL97: Outlook Does Not Start After Hourglass Disappears (178281)
The information in this article applies to:
This article was previously published under Q178281 SYMPTOMS
When you attempt to start Microsoft Outlook 97, an hourglass displays for
several seconds. When the hourglass disappears, the Outlook window does
not appear. If you press CTRL+ALT+DEL to display the Close Program list,
Outlook appears in the list.
CAUSE
Norton CrashGuard may detect a problem and prevent Outlook from opening
correctly.
RESOLUTION
Disable Norton CrashGuard, then start Outlook.
MORE INFORMATION
Norton CrashGuard is manufactured by Symantec Corporation, a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
REFERENCES
For more information, please see the following article in the Microsoft
Knowledge Base:
162991 OL97: Outlook Stops Responding Upon Starting
| Modification Type: | Major | Last Reviewed: | 10/26/2000 |
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| Keywords: | kbinfo KB178281 |
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