Bookshelf 98: Unable to Open 360 Degree Views (177278)

SYMPTOMS

When you attempt to open a 360 Degree View in Microsoft Bookshelf 98 for Windows, an empty white box may appear instead of the 360 Degree View, and you may receive one or more of the following error messages:

This program has performed an illegal operation and will be shut down.
An operation could not be performed because a file handle could not be opened. Try closing existing applications and/or increasing the number of files available (see the "FILES" command in your DOS manual for more information).
The QuickTime for Windows installation has not been completed.

CAUSE

This behavior can occur if there is not enough free space on your hard disk for Apple QuickTime VR to start. Bookshelf 98 uses Apple QuickTime VR to display 360 Degree Views. If you have less than 20 megabytes (MB) of free space on your hard disk, QuickTime VR may be unable to start.

RESOLUTION

To resolve this issue, increase the amount of free space on your hard disk by using one or more of the following methods:

Method 1

Empty the Recycle Bin. To do so, right-click the Recycle Bin icon on the desktop, and then click Empty Recycle Bin. When you are prompted to delete the files, click Yes.

Method 2

Back up and then remove data on the hard disk. For information about how to back up files, click Start, and then click Help. On the Index tab, type "backing" and then double-click the "Backing up files" topic.

Method 3

Delete any unnecessary files from the hard disk. For information about how to delete files, click Start, and then click Help. On the Index tab, type "deleting", and then double-click the "Deleting files or folders" topic.

MORE INFORMATION

QuickTime is manufactured by Apple Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.