XL98: Now Contact and Now Up-to-Date Menus Don't Work (177109)
The information in this article applies to:
- Microsoft Excel 98 Macintosh Edition
This article was previously published under Q177109 SYMPTOMS
In Microsoft Excel 98 Macintosh Edition, when you click the menus for Now
Contact 3.6.5 or Now Up-to-Date 3.6.2, the menus do not work; nothing
happens when you click them.
NOTE: This problem does not occur in Microsoft Excel for the Macintosh,
version 5.0, or in Microsoft Word 98 Macintosh Edition.
CAUSE
This problem occurs because the method Microsoft Excel 98 Macintosh Edition
uses to handle menus is different from the method used by Now Contact 3.6.5
and Now Up-to-Date 3.6.2. Because of this conflict, you cannot use the Now
Contact and Now Up-to-Date menus when Microsoft Excel 98 Macintosh Edition
is the active program.
WORKAROUND
To work around this behavior, do either of the following:
- Hide Microsoft Excel 98 Macintosh Edition by clicking Hide Microsoft
Excel on the Finder menu. After Microsoft Excel is hidden, you can
use the Now Contact and Now Up-to-Date menu commands.
When you are done, unhide Microsoft Excel 98 Macintosh Edition by
clicking Microsoft Excel on the Finder menu.
-or-
- Quit Microsoft Excel 98 Macintosh Edition by clicking Quit on the File
menu. After you quit Microsoft Excel, the menus work correctly.
You may also want to contact Now Software, Inc., to see if a newer version
of Now Contact or Now Up-to-Date corrects this behavior. To view the Now
Software Web site, use a Web browser to go to the following Web address:
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
For information about how to contact Now Software, Inc., query in the
Knowledge Base for one of the following articles:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
STATUS
This problem occurs when you use Microsoft Excel 98 Macintosh Edition and
Now Contact version 3.6.5 or Now Up-to-Date version 3.6.2.
MORE INFORMATION
Now Contact and Now Up-to-Date are manufactured by Now Software, Inc., a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
When you install Now Contact and Now Up-to-Date on your computer, two new
menus appear on the menu bar next to the Finder menu in the upper-right
corner of the screen: a telephone menu (for Now Contact), and a clock menu
(for Now Up-to-Date).
If you click the telephone menu, a list of contacts and options for finding
or creating contacts appears. If you click the clock menu, a list of tasks
to perform appears.
However, if you click either of these menus when Microsoft Excel 98
Macintosh Edition is the active program, nothing happens.
| Modification Type: | Major | Last Reviewed: | 9/11/2002 |
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| Keywords: | kb3rdparty kbbug kbui KB177109 |
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