OFF97: Cannot Unhide the Office Shortcut Bar (177072)



The information in this article applies to:

  • Microsoft Office 97 for Windows

This article was previously published under Q177072
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SYMPTOMS

The Microsoft Office Shortcut may not become visible (unhidden) when you move the pointer to the edge of the screen.

CAUSE

This problem may occur if the following conditions are true:
  • You install Microsoft Internet Explorer version 4.0.

    -and-

  • Symantec WinFax Pro Fast Start 7.0 is running.

    -and-

  • You are using the Auto Hide feature of the Office Shortcut Bar (right-click the Office Shortcut Bar and click to select Auto Hide).

WORKAROUND

To work around this problem, close WinFax Pro Fast Start. When Fast Start no longer appears on the Windows task bar you can unhide the Office Shortcut Bar.

MORE INFORMATION

The third party products mentioned here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For information about how to contact Symantec, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

130847 OFF: Office Shortcut Bar Description and Features


Modification Type:MajorLast Reviewed:12/10/2002
Keywords:kb3rdparty kbprb kbtool KB177072