WD97: Error Message: "Invalid Page Fault" When You Insert a Symbol (177059)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q177059

SYMPTOMS

When you click Symbol on the Insert menu, you may receive the following error message:
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:
application caused an invalid page fault in ATM32.DLL at address.
NOTE: The actual memory address may vary.

WORKAROUND

To work around this problem, disable Adobe Type Manager. To do this, follow these steps:
  1. Quit Microsoft Word and all other programs.
  2. In Notepad, open the System.ini file, which is located in the Windows folder.

    NOTE: Make a backup copy of the System.ini file before you attempt to make any changes to the file.
  3. In the [Boot] section, find the following lines for ATM:

    SYSTEM.DRV=ATMSYS.DRV
    ATM.SYSTEM.DRV=SYSTEM.DRV

  4. In front of each line, type a semicolon (;).
  5. On a new line in the [Boot] section, type the following line:

    SYSTEM.DRV=SYSTEM.DRV

    NOTE: The [Boot] section of your System.ini file should look similar to the following:

    [Boot]
    ;SYSTEM.DRV=ATMSYS.DRV
    ;ATM.SYSTEM.DRV=SYSTEM.DRV
    SYSTEM.DRV=SYSTEM.DRV

  6. Save and close the System.ini file.
  7. Restart Windows for your changes to take effect.
For additional informationabout disabling ATM, click the article number below to view the article in the Microsoft Knowledge Base:

69692 Disabling Adobe Type Manager from Windows

STATUS

This problem has been reported to occur when you use the Microsoft products listed at the beginning of this article and Adobe Type Manager versions 2.5, 2.6, 3.0, and 4.0.

MORE INFORMATION

For more information about how to disable, uninstall, or upgrade Adobe Type Manager, please contact Adobe Systems, Inc.

For information about how to contact Adobe Systems, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

113444 WD: Courier Text Printed with Underline with ATM 2.5 or Later

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:11/25/2002
Keywords:kbprb KB177059
©2002 Microsoft Corporation. All rights reserved.