SMS: Wuser32 Fails to Initiate Administrator Quick Viewer (176961)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2
This article was previously published under Q176961

SYMPTOMS

During a remote control session, if the Windows NT client being remote controlled is rebooted using a method other than the Reboot button under Help Desk, the Systems Management Server Administrator Quick Viewer window does not appear after the remote control session is re-established. The current status under Help Desk will show Viewing ... Done. A second attempt returns the message:
Cannot establish a security context with this client
When the client is rebooted again, Windows NT gives the message:
Help Desk options program is not responding Cancel Wait End
The default values for the Help Desk settings are set properly.

WORKAROUND

To successfully restart a client computer during a Remote Control session, only reboot the client from within the Quick Viewer window.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbbug kbRemoteProg kbtshoot KB176961
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