WD97: WordMail Template Not Displayed Sending from Word (176286)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q176286

SYMPTOMS

When you click Send To Mail Recipient on the File menu in Word, the WordMail design template is not displayed in the new mail message.

This problem occurs regardless of the view (for example, page layout or online layout view) and of whether you are sending as an attachment from Word.

CAUSE

This problem occurs when any of the following e-mail templates is selected when Word is your e-mail editor:

  • Flame.dot
  • Hitech.dot
  • Midnight.dot
  • Ocean.dot
  • Rain.dot
  • Urgent.dot

WORKAROUND

To keep the e-mail template look in your e-mail message, use one of the following methods.

Method 1: Insert the Word Document in a New Mail Message

  1. In Word, save and close your document.
  2. In Microsoft Outlook, with Word as your e-mail editor, on the File menu, point to New and then click Mail Message.
  3. Move the insertion point to the message area of your new mail message, and then on the Insert menu, click File.

    NOTE: To send the Word document as an attachment, ensure the As Attachment check box is selected.
  4. Point to and click to select the file you saved in step 1, and then click OK.

Method 2: Copy and Paste Your Word Document in a New Mail Message

  1. In your Word document, on the Edit menu, click Select All.
  2. On the Edit menu, click Copy.
  3. In Microsoft Outlook, with Word as your e-mail editor, on the File menu, point to New and then click Mail Message.
  4. Move the insertion point to the message area of your new mail message, On the Edit menu, click Paste.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

159476 WD97: How to Enable, Disable Microsoft Word as the E-Mail Editor



For more information about e-mail templates in Microsoft Outlook, click the Office Assistant, type "email template," click Search, and then click to view "Change the Look of Your WordMail Messages."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbbug KB176286
©2002 Microsoft Corporation. All rights reserved.