Create Renewal Request Option Grayed Out in Key Manager (173960)

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx

SUMMARY

The Create Renewal Request option is always grayed out in Key Manager. This option is found when you highlight the certificate, and then click Key.

CAUSE

The Create Renewal Request option is found grayed out in three different scenarios:

If the certificate is valid and not yet expired.
If the certificate will expire within ten days. The status message will also indicate, "It will Expire soon."
If the certificate has already expired. The status message will also indicate, "This key has expired."

This condition will be found in all certificates that are created in Internet Information Server (IIS) 1.0, even if the certificate is moved to an IIS version 2.0 or higher system.

STATUS

Microsoft has confirmed this to be a problem in Internet Information Server version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.