OL97: Error Msg: "The MAPI Spooler could not be started" (173299)
The information in this article applies to:
This article was previously published under Q173299
WARNING: The information in this article has not been confirmed or tested
by Microsoft. Some or all of the information in this article has been
taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION
PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this
information "as is" without warranty of any kind, either express or
implied, including but not limited to the implied warranties of
merchantability and/or fitness for a particular purpose.
SYMPTOMS
When attempting to start Microsoft Outlook 97, you may get the following
error message:
The MAPI Spooler could not be started. Close and then restart all mail-enabled applications MAPI 1.0 (000004c7)
followed by the message:
Unable to open the Outlook window.
CAUSECase 1
A missing Mapisp32.exe file causes this problem. The Mapisp32.exe file may
have been removed or renamed by your anti-virus program. This problem has
been reported when using ThunderByte Anti-Virus software, manufactured by
TCT-ThunderByte Corp, but may also be caused by other anti-virus programs.
Case 2
You shut down the Messaging Application Programming Interface (MAPI)
Spooler (Mapisp32.exe) by pressing CTRL + ALT + DELETE, and performing an
End Task on the file, but have other MAPI enabled applications open when
you try to restart Outlook.
RESOLUTIONCase 1
If you have a file named Mapisp32.vxe in your Windows\System folder, rename
it to Mapisp32.exe. If not, copy the Mapisp32.exe file from your setup
Compact Disc and set your anti-virus program to ignore the file.
If Mapisp32.exe is present and in the proper location, uninstall Outlook
including Windows Messaging and reinstall Outlook.
Case 2
Exit all MAPI enabled applications before starting Outlook.
MORE INFORMATION
If you disable your anti-virus software during installation, Outlook may
run immediately after installation but fail to run (giving the error
messages above) after a restart of the computer. This is because
restarting the computer reinitiates the anti-virus software. The
ThunderByte anti-virus software defaults to "Rename" for any new program
file found on the system. You must instruct it to ignore the Mapisp32.exe
program.
ThunderByte Anti-Virus is manufactured by CT-ThunderByte Corp., a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 10/26/2000 |
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| Keywords: | kbprb KB173299 |
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