Error Message Installing Adobe PhotoShop 4.0.1 in Windows 95 (173219)


The information in this article applies to:

  • Microsoft Windows 95
This article was previously published under Q173219

SYMPTOMS

You may receive the following error message when you are installing Adobe PhotoShop 4.0.1:
Setup has encountered a problem. Please report file='common/info01.c', line='253' to Microsoft Product Support.

CAUSE

This error message can occur if you are installing PhotoShop 4.0.1 from a CD-ROM drive using real-mode CD-ROM drivers. The error message may occur when PhotoShop 4.0.1 Setup is installing the Adobe PostScript printer driver.

RESOLUTION

Install a protected-mode CD-ROM driver from your original Windows 95 disks or CD-ROM, or from the manufacturer of the CD-ROM drive.

To install a protected-mode driver for your CD-ROM drive, click Start, point to Help, click the Index tab, type cd-rom, and then double-click the "Installing" topic. Note that this method works only if your CD-ROM drive supports a protected-mode driver included with Windows 95.

For information about determining whether Windows 95 supports your CD-ROM drive in protected mode, please see the following article in the Microsoft Knowledge Base:

151634 Protected-mode CD-ROM Drive Support in Windows

If Windows 95 does not include a protected-mode driver for your CD-ROM drive, contact the manufacturer of the CD-ROM drive to determine whether a protected-mode driver is available from the manufacturer.

If your CD-ROM drive does not support protected-mode drivers, contact Adobe for other possible resolutions to the issue.
Modification Type:MajorLast Reviewed:7/28/2001
Keywords:kb3rdparty kbAppCompatibility kberrmsg KB173219
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