XCLN: Unable to Drag and Drop Attachment from Message (173140)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
This article was previously published under Q173140
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972Computer viruses: description, prevention, and recovery

SYMPTOMS

Windows 95 users with Symantec Corporation's Norton AntiVirus 2.0 installed may not be able to drag an attachment to the desktop, Windows Explorer, or another location.

When a Windows 95 user with Norton AntiVirus installed attempts to drag and drop an attachment from a message to the desktop or other location, the pointer change to a No symbol (circle with a diagonal line).

NOTE: You can save the attachment from the message using any other save option.

CAUSE

This problem occurs when Norton Scheduler is launched from the Windows 95 StartUp program. If Norton Scheduler is removed from the StartUp program, the user can drag attachments normally. If you run Norton Scheduler after the StartUp program, this problem does not occur.

WORKAROUND

To work around this problem, follow these steps:

  1. Right-click on the Windows 95 taskbar and click Properties.
  2. On the Start Menu Programs tab, click Advanced. This will open Windows Explorer.
  3. In the left pane, expand the Programs folder by clicking the plus sign next to Programs, and then open the StartUp folder.
  4. In the right pane, select Norton Scheduler and drag it to the desktop.

STATUS

Microsoft and Symantec Corp. have confirmed this to be a problem in Norton AntiVirus 2.01 for Windows 95. Symantec Corp. should be contacted for any new releases or fixes.

MORE INFORMATION

Norton AntiVirus is manufactured by Symantec Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbprb KB173140
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