OL97: Focus Problem With Contact Form New Journal Entry Button (172754)
The information in this article applies to:
This article was previously published under Q172754 SYMPTOMS
When you open a Contact to the Journal page, the focus is on the New
Journal Entry button. If you press the ENTER key the focus changes to the
Delete Journal Entry button and does not open a new Journal entry as
expected.
RESOLUTION
There are three methods for working around this problem.
Method 1
After clicking the Journal tab of the Contact click the New Journal Entry
button instead of pressing the ENTER key.
Method 2
After clicking the Journal tab of the Contact, press the TAB key and then
SHIFT+TAB to change and then return focus to the New Journal Entry button.
Now pressing ENTER works as expected.
Method 3
On entering the Journal tab of the Contact press the TAB key five times to
change the focus to the New Journal Entry button. Now pressing ENTER works
as expected.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We
are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
| Modification Type: | Major | Last Reviewed: | 10/26/2000 |
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| Keywords: | kbbug KB172754 |
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