Off97: Unable to Run Patch After Upgrading from Trial Version (172516)
The information in this article applies to:
- Microsoft Office 97 for Windows, Service Release 1 (SR-1)
This article was previously published under Q172516 SYMPTOMS
When you run the Microsoft Office 97 Service Release 1 (SR-1) Patch, you
may receive the following error message:
The patch has determined that your installation of Office cannot be
updated at this time. Shut down all running applications and re-run the
patch, if the problem persists please consult the Microsoft Knowledge
Base at http://www.microsoft.com/kb.
CAUSE
This problem may occur when the following conditions are true:
- You install, and then remove Microsoft Office 97 for Windows,
Kinko's Edition.
-and-
- You install Microsoft Office 97 Standard Edition or Microsoft Office 97
Professional Edition for Windows.
RESOLUTION
To resolve this problem, copy the following files from the Office folder on
the Microsoft Office CD to the Program Files\Microsoft Office\Office folder
on your hard disk:
Mso7enu.dll
Mso97.dll
After you replace these files, you can install the Microsoft Office 97 SR-1
Patch.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
| Modification Type: | Major | Last Reviewed: | 2/9/2006 |
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| Keywords: | kbbug kbsetup KB172516 |
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