WD97: Outlook Address Book Not Available in Mail Merge Helper (168236)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q168236

SYMPTOMS

When you click Get Data in the Mail Merge Helper (on the Tools menu, click Mail Merge), you may experience either of the following symptoms:
  • The Use Address Book option may be unavailable.

    -or-
  • When you click Use Address Book, Outlook Address Book may be unavailable.

CAUSE

The Address Book converter and tools are not installed. The converter and tools are required if you want to read the Microsoft Outlook Address Book.

NOTE: The Address Book converter and tools are installed by default when you run a Typical Setup.

WORKAROUND

To resolve this issue, use the appropriate method for your situation.

Method 1: Run the Microsoft Office 97 Setup Program

NOTE: Use this procedure only if you have either Microsoft Office 97 Standard Edition or Microsoft Office 97 Professional Edition. If you have Word 97 as a stand-alone version, Microsoft Office 97 Small Business Edition, or Microsoft Home Essentials 98, you need to use Method 2.
  1. In the Microsoft Office 97 Setup dialog box, click Add/Remove.
  2. Click Microsoft Word. (Do not clear the Microsoft Word check box.)
  3. Click Change Option.
  4. Click to select the Address Book check box.
  5. Click OK and then continue through the Office 97 Setup program dialog boxes until Setup is complete.

Method 2: Run the Word 97 Setup Program

NOTE: Use this procedure only when you have the Microsoft Word 97 stand-alone version, Microsoft Office 97 Small Business Edition, or Microsoft Home Essentials 98.
  1. In the Word 97 Setup dialog box, click Add/Remove.
  2. Click Office Tools. (Do not clear the Office Tools check box.)
  3. Click Change Option.
  4. Click to select the Address Book check box.
  5. Click OK and then continue through the Word 97 Setup program dialog boxes until Setup is complete.
NOTE: These methods do not work if the Outlook Address is not installed correctly before you try to use it with Microsoft Word.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

221178 WD97: Unable to Use Mail Merge with Outlook Address Book

161349 OL97: Contact Information Does Not Appear in Address Book

170538 OL97: How to Mail Merge from Outlook Contacts to Word 97

160521 OL97: Categories Unavailable in Mail Merge to Word

MORE INFORMATION

For more information about what is installed when you run a Typical Setup, click the Office Assistant, type What is installed in a typical setup, click Search, and then click to view the topic What's installed with Word 97.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbprb kbsetup kbusage KB168236
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