OFF97: Opening and Closing Programs or Files May Be Slow (167081)


The information in this article applies to:

  • Microsoft Office 97 for Windows
  • Microsoft Excel 97 for Windows
  • Microsoft Access 97
  • Microsoft Outlook 97
  • Microsoft PowerPoint 97 for Windows
  • Microsoft Word 97 for Windows
This article was previously published under Q167081

SYMPTOMS

When you open or close any of the programs listed at the beginning of this article, the program may respond slowly. Also, when you open or close a document in any of these programs, the file may be opened or closed very slowly.

CAUSE

This problem occurs if Microsoft Outlook automatically creates journal entries for these programs. Microsoft Outlook creates entries for these programs by default.

Note that this problem may occur even if Microsoft Outlook is not currently running.

WORKAROUND

To work around this problem, turn off the journalizing feature for the Microsoft Office 97 programs. To do this, use the following steps:
  1. Start Microsoft Outlook.
  2. On the Tools menu, click Options.
  3. Click the Journal tab.
  4. In the "Also record files from" list, clear all of the check boxes.
  5. Click Apply, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Office 97 for Windows. This problem was corrected in Microsoft Office 97 for Windows, Service Release 1 (SR-1).

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1

For additional information about why files might open slowly, please see the following article in the Microsoft Knowledge Base:

173815 Open File Is Slow When Using Novell IntranetWare Client

Modification Type:MajorLast Reviewed:5/13/2003
Keywords:kbprb KB167081
©2002 Microsoft Corporation. All rights reserved.