RAS clients run Winsock and RPC applications slowly (167038)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows NT Server 4.0
  • Microsoft Routing and Remote Access Service Update for Windows NT Server 4.0
This article was previously published under Q167038

SYMPTOMS

Remote Access Server (RAS) clients experience delays when Winsock or RPC applications attempt to connect to remote resources.

CAUSE

The RAS Server or Routing and Remote Access Service (RRAS) Server has provided a Domain Name Service (DNS) IP address to the client that is unreachable. This causes Winsock and RPC applications (over TCP/IP) to fail DNS name lookups.

By default, RAS or RRAS Servers project any DNS IP addresses they are configured with to RAS clients using TCP/IP. If the RAS or RRAS Server has a DNS IP address that cannot be reached by the RAS client, the RAS client experiences delays whenever an application attempts to query the DNS name servers. The RAS or RRAS Server may be unreachable because the DNS server is not responding or because the RAS or RRAS Server is multihomed and the DNS server is on a network not accessible to the RAS client.

RESOLUTION

Perform one of the following steps to resolve this problem:

Windows NT RAS Server

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack


Windows NT RRAS Server

Obtain the Routing & Remote Access Service Hotfix Update mentioned below.

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Microsoft has confirmed this to be a problem in Routing and Remote Access Update for Windows NT Server version 4.0. This problem was corrected in the Routing & Remote Access Service Hotfix Update. You can obtain this update from Microsoft's World Wide Web Site on the Internet at the following location:

http://www.microsoft.com/ntserver/techresources/commnet/default.asp#routingandras

NOTE: Because the Microsoft Web site is regularly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

http://www.microsoft.com/

MORE INFORMATION

Microsoft has added a new registry value to the RAS service that allows an administrator the option of preventing all DNS IP addresses from being projected to RAS clients.

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

To enable this feature to prevent the RAS or RRAS Server from sending DNS Server IP address(es) to RAS clients, perform the following steps:
  1. Run Registry Editor (Regedt32.exe).
  2. Go to the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RemoteAccess\ Parameters\
  3. On the Edit menu, click Add Value and use the following entry: 
          Value Name: SuppressDNSNameServers
      Data Type:  REG_DWORD
      Value:      1 or 0 (default=0, value of 1 prevents RAS Server from
                  sending the DNS Server address(es) to RAS clients)
  4. Exit the Registry Editor and restart the computer for the change to take effect.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbAPI kbbug kbfix kbnetwork kbWinsock KB167038 kbAudDeveloper
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