PUB: HP 850/870 Driver Settings Not Shown Correctly in Publisher (165637)


The information in this article applies to:

  • Microsoft Publisher for Windows 3.0
This article was previously published under Q165637

SYMPTOMS

When you change the default settings of the Hewlett-Packard (HP) DeskJet 855c or 870c printer drivers in the Printers folder, the settings may not appear correctly in Publisher. The following settings do not appear correctly in Publisher: 
   Tab/Setting               How displayed by Publisher
   ----------------------------------------------------

   Paper Tab
      Paper Size             always indicates Letter (8.5 x 11)
      Orientation            always shows Portrait
      Copies                 always shows 1
      Ordered Printing       always unchecked

   Setup Tab
      ICM                    always unchecked

WORKAROUND

These settings do appear correctly if the HP DeskJet 850c or 870c driver is your default printer driver when you open Publisher.
  1. Click the Start button, point to Settings, and then click Printers.
  2. Right-click the HP DeskJet 850c or 870c printer icon.
  3. Click Set As Default on the menu that appears.
If the HP DeskJet 850c or 870c is not your default printer driver, change the printer settings from within Publisher.
  1. On the File menu, click Print Setup.
  2. In the Print Setup dialog box, select the HP DeskJet 850c or 870c driver from the Name list.
  3. Click Properties.
  4. Change the settings as appropriate, and then click OK.

STATUS

Microsoft is researching this problem and will post new information here as it becomes available.

MORE INFORMATION

The Hewlett-Packard DeskJet 855 and DeskJet 870 printer drivers are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbprb kbprint KB165637
©2004 Microsoft Corporation. All rights reserved.