XFOR: How to View or Delete Messages in MTS-IN and MTS-OUT Queues (165505)


The information in this article applies to:

  • Microsoft Exchange Server 4.0
  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q165505
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

In some cases you may need to view or delete messages in the Exchange Server Internet Mail Service (in Exchange Server version 4.0 the Internet Mail Connector [IMC]) or the Microsoft Exchange Connector for Lotus cc:Mail queues that are located in the message store. This article explains how to view messages in the queues and how to delete mail from them by using the Microsoft Exchange MDB Viewer utility.

MORE INFORMATION

To view or delete messages in the MTS-IN and MTS-OUT queues:
  1. Log on using the service account to the server that is running the IMC, Internet Mail Service (IMS) or the Connector for cc:Mail.
  2. Run the Profinst program to create a profile with a unique name (for example, IMC, IMS or ccmc):

    The following file is available for download from the Microsoft Download Center:

    DownloadDownload Profinst.exe now

    For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

    119591 How to Obtain Microsoft Support Files from Online Services

    Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

    The Profinst program can also be obtained from the BackOffice Software Development Kit (SDK) version 2.0 or later. The following are the parameters for running this utility.

    NOTE: Enter GATEWAY for the /Type= parameter. 

          MAPI Profile Installation sample.

      USAGE: PROFINST [Flags]

        Required Flags
        /SERVICE=    Service name (MSExchangeIMC or MSExchangeCCMC)
        /NAME=    Profile name
        /TYPE=    Profile type (GATEWAY or AGENT)

        Optional Flags
        /DELETE   Delete profile
        /HELP or /?  Display help

    After you run the Profinst program you have a Messaging Application Programming Interface (MAPI) profile that can be used by any MAPI client. The MDB Viewer utility is a MAPI client that gives you full access to the MTS-IN and MTS-OUT folders. The executable file is called Mdbvu32.exe, and is located on both the Standard and Enterprise edition of Exchange Server in the Support\Utils\I386 folder. The utility can be run directly from the CD-ROM. The following steps outline the procedure to use MDB Viewer to view messages in the MTS-IN and MTS-OUT queues and to delete a message.

  3. Start MDB View, click MAPI_Explicit_PROFILE, and then click OK.

    NOTE: If the option to select a profile is not available when you start MDB View, quit and restart Windows NT Server. Then start MDB View again and the profile option should be available.
  4. Click the name of the profile that you created in step 2. On the MDB menu, click Open Message Store. In the Store Display Name pane, click either Internet Mail Connector (server) or Connector for cc:Mail (server), and then click Open.

    NOTE: The first time that you perform this procedure on a server, Internet Mail Connector (server) is not displayed. Instead, Private Folders is displayed. Both of these names refer to the same thing. Click Private Folders, and then click Open, and continue to perform the following steps.

    When you are finished, close the session, and then open another session the same way. During the second session and during subsequent sessions, because you have already opened Private Folders, Internet Mail Connector (server) is displayed.
  5. On the MDB menu, click Open Root Folder. The MTS-IN and MTS-OUT folders are displayed in the Child Folders window. Click either the MTS-OUT Child Folder pane or MTS- IN Child Folder pane, and in the Messages in Folder pane, any messages that exist in that queue are displayed.
  6. To delete a message, in the Message In Folder pane, click the message that you want to delete. In the Operations Available dialog box, click lpFLD->DeleteMessages(). Click Call Function, and then click OK to confirm the deletion. The message is deleted.
If you are unable to obtain the Profinst.exe program, you can perform the following steps to create the MAPI profile by using a registry entry.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Log on to the server that is running the IMC as the service account. Start the Regedt32.exe program and locate the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\ Windows Messaging Subsystem\Profiles

  2. A profile called MSExchangeIMC xxxxxxxxxx is displayed. Click the profile name key, and on the Registry menu, click Save Key to save the profile to your hard disk drive. In Exchange Server 5.0 there are multiple MSExchangeIMC xxxxxxxxxx entries. You may select any of the entries.
  3. Under Profiles, add a key and name it something descriptive, such as "IMC Profile." Click the profile key that you just created, click Registry Restore, and then click the file that you created in step 2.
Modification Type:MinorLast Reviewed:8/9/2004
Keywords:kbdownload kbgraphxlinkcritical kbhowto kbusage KB165505
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