Backup Host Account Cache Service Hangs on Startup on WinNT BDC (164907)
The information in this article applies to:
- Microsoft SNA Server 3.0, when used with:
- the operating system: Microsoft Windows NT
This article was previously published under Q164907 SYMPTOMS
If the SNA Server Host Account Cache service is installed as a backup on a
Windows NT Backup Domain Controller server (with a primary host account
cache installed on a Windows NT Primary Domain Controller server), the
Host Account Cache service will hang. This may cause the following
behavior:
- The SnaBase service will appear as started.
- The SnaRpcService will not start.
- SNA Manager will hang when started.
Forcibly ending the Host Account Cache service will cause the
SnaRpcService to start correctly.
CAUSE
The backup Host Account Cache service was attempting to synchronize with
the primary Host Account Cache service, before notifying service control
manager that it has started. However, the synchronization between backup
and primary was failing to complete.
RESOLUTION
An update to SNA Server 3.0 is available to correct this problem. The
updated modules are:
<Snaroot>\Hssystem\Snaudb.exe
<Snaroot>\Hssystem\Snahsmsg.dll
STATUS
Microsoft has confirmed this to be a problem in SNA Server version 3.0.
This problem was corrected in the latest Microsoft SNA Server 3.0 U.S.
Service Pack. For information on obtaining the service pack, query on
the following word in the Microsoft Knowledge Base (without the spaces):
| Modification Type: | Major | Last Reviewed: | 10/30/2003 |
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| Keywords: | kbbug kbfix kbnetwork KB164907 |
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