SMS: Can't Remote Control Windows NT Client with NWLink IPX/SPX (163806)
The information in this article applies to:
- Microsoft Systems Management Server 1.2
This article was previously published under Q163806 SYMPTOMS
When attempting to locate a client computer running Windows NT Workstation
with NWLink IPX/SPX as the only protocol, remote control may fail with the
following error:
Unable to locate <machine name>.
If the Site Properties were not configured so that remote control of
Windows NT occurs over IPX, the Systems Management Server Remote Control
Agent service on the client computer starts with the following error:
Failed to initialize the network.
If you attempt to start that service manually, you receive the following
error:
Could not start the SMS Remote Control Agent Service on \\<machine
name>.
Error 2186: The service is not responding to the control function.
CAUSE
The Inventory agent (Invwin32.exe) does not report the IPX address of
clients running NWLink IPX/SPX as their only protocol. Therefore, the
Systems Management Server Administrator program is unable to locate the
client. The remote agent is unable to bind to the NWLink IPX/SPX protocol.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server version 1.2 U.S. Service Pack. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
S E R V P A C K
| Modification Type: | Minor | Last Reviewed: | 6/14/2005 |
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| Keywords: | kbbug kbInventory kbnetwork kbRemoteProg kbtshoot KB163806 |
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