FP: General File Transfer Error -3 Installing FrontPage (163665)

SYMPTOMS

When you install Microsoft FrontPage on a computer that is running a shared network installation of Microsoft Office 7.0, Microsoft Excel 7.0, Microsoft Word 7.0, or Microsoft PowerPoint 7.0, you may receive one of the following error messages:

Severe: General File Transfer Error -3.
Please check your target location and try again.

-or-

General file transfer error. Please check your target location and try again.

Error Number: -3

CAUSE

You do not have write privileges to the network share that contains the Office 95 shared components. Microsoft FrontPage shares text converters and proofing tools with Microsoft Office applications. During installation, FrontPage setup attempts to upgrade some of these shared components. If the Setup program cannot upgrade these components, you will receive the first error message described in the "Symptoms" section.

RESOLUTION

Use one of the following methods to install FrontPage 97.

Case 1: If You Do not Have Write Privileges to the Network Share

From any workstation that uses the shared components on the network server, grant write permissions to the network server, and then run FrontPage Setup one time. After the Setup program has completed and the shared components are upgraded, you can run subsequent installations without setting write permissions to the shared network server.

NOTE: This error does not occur with shared installations of Office 97 because the shared components in Office 97 do not need to be upgraded by FrontPage Setup.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

160833 FP97: How FrontPage Handles Document Conversion to HTML

160226 FP97: Cannot Use Proofing Tools or Text Converters

Case 2: If FrontPage Is Installed in the Root Directory

On the Windows Start menu, point to Settings, and then click Control Panel.
Double-click the Add/Remove Programs icon.
Uninstall FrontPage. From the list of installed programs, select Microsoft FrontPage and click Add/Remove.
Start the FrontPage 97 Setup program.
Select a destination directory other than the root directory. To do this, click Browse when you are prompted to select the Destination Directory. Select the C:\Program Files\Microsoft FrontPage directory, for example. If you receive a message asking you if you want to create this directory, click Yes.
Follow the instructions on your screen.