OL97: Overlapped Characters When Printing Contacts (163663)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q163663

SYMPTOMS

When you print your Microsoft Outlook 97 Contacts using a Hewlett-Packard (HP) DeskJet 850 or 870 series printer with the version 9.2 driver, you may experience any of the following symptoms:
  • The printed characters may overlap.
  • Your printer may stop printing and display the message, "Can not communicate with LPT1."
  • You may receive the message, "Data required by the printer driver cannot be found or has been corrupted. Restart Windows and try printing again."
Following any messages printing may resume; however, the characters print on top of each other.

Microsoft has confirmed this to be a problem with Microsoft Outlook 97 printing with the version 9.2 HP DeskJet 850 and 870 series printer driver and other drivers supplied with the referenced printers.

NOTE: Although unconfirmed by Microsoft, some customers have reported the same symptoms with the following HP DeskJet models: 
HP 550C                 HP 820CSE              HP OfficeJet 600 series
HP 660C                 HP 855C                HP 1150C (OfficeJet Pro)
HP 660CSE                                      HP OfficeJet 570
NOTE: Customers have reported similar symptoms with the HP4000 TN LaserJet printer. With this printer, the resolution is to use the HPIII printer driver or change the default print style to use the Times New Roman font.

RESOLUTION

Use either the HP DeskJet Plus, 500, 500c, 550, or 560 printer driver.

MORE INFORMATION

The following steps demonstrate this problem:
  1. On the Outlook Bar, click Contacts to open your default Contacts list.
  2. In the Current View list, click to choose Address Cards.
  3. On the File menu, click Print to open the Print dialog.
  4. In the Print style list, click Medium Booklet Style.
  5. In the Name list click the HP DeskJet 850/870 series driver.
  6. Click OK to print your Contacts.
NOTE: In several related issues, when using the HP Deskjet 660cse and 855c models to print a received Microsoft Fax, the entire page prints black. Change the driver to the HP Deskjet 500 to correct this problem. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/10/1999
Keywords:kbprb KB163663
©2002 Microsoft Corporation. All rights reserved.