XCLN: Error Occurs While Attempting to Access Personal Folders (163626)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Exchange Windows NT client 5.0
This article was previously published under Q163626

SYMPTOMS

You may receive the following error message when you attempt to start the Microsoft Exchange client:
The set of folders could not be opened. The file
<path>\<filename>.pst is in use and could not be accessed.
Close any application that is using this file, and then try again.

WORKAROUND

This error can occur if the file is opened by another user or by the same user from another computer. To correct this problem, verify that no other user or computer has access to the Personal Folder file.

You may also need to verify if the drive or directory that the file is located in has been shared on the network. In this scenario, either disconnect any users connected to the computer or disable the share.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbprb KB163626
©2004 Microsoft Corporation. All rights reserved.