XCCC: Error Starting Schedule+ Free/Busy Connector (163486)

SYMPTOMS

When you attemp to start the Microsoft Schedule+ Free/Busy Connector, you may encounter the following error message:

Could not start the MS Mail Schedule+ Free/Busy Connector service
on <server name>.
Error 1069: The service did not start due to a logon failure.

where <server name> is the name of your Microsoft Exchange Server. The service will not start.

CAUSE

This can occur if the version of the Extension for Schedule+ Free/Busy Connector for <installed platform> is inconsistent with the version of Microsoft Exchange Server that you are using. For instance, if you are using Microsoft Exchange Server version 4.0 with Service Pack 2, and you reinstall the Microsoft Mail Connector from the original Microsoft Exchange Server compact disk, the version of the Extension for Schedule+ Free/Busy Connector will be 4.0.837.0.

RESOLUTION

In order for the Extension for Schedule+ Free/Busy Connector to be correct, you will need to reinstall the Microsoft Mail Connector from the Service Pack.

You can check the version for the Extension for Schedule+ Free/Busy Connector in the Microsoft Exchange Administrator program by going to the Add-Ins container in the Configuration for the Site and checking the properties of the Extension.

The following table shows the version of Microsoft Exchange along with the version of the Extension for Schedule+ Free/Busy Connector:

    Exchange Version     Extension Version
    4.0 (Release)        4.0.837.0
    4.0 with SP 2        4.0.993.2
    4.0 with SP 3        4.0.993.2