Err Msg: Stop 0x0000007f (Unexpected_ Kernel_ Mode_ Trap) (163001)
The information in this article applies to:
- Microsoft Windows NT Server 3.51
This article was previously published under Q163001 SYMPTOMS
When you run Windows NT Server version 3.51 with Service Pack 4 or Service
Pack 5 installed, you may receive the following error message:
Stop 0x0000007f (Unexpected_ Kernel_ Mode_ Trap)
CAUSE
This error message can occur if you have McAfee NetShield version 2.5.2 or
version 2.5.3 installed on your computer. The McAfee drivers exhaust the
kernel mode stack. The kernel mode stack is an important kernel mode
resource. This can occur when many local variables are being defined in
the functions and those variables are consuming a lot of memory off the
stack.
RESOLUTION
To resolve this issue, contact McAfee to inquire about a possible update
to address this issue.
To work around this issue, disable McAfee services, and then uninstall
McAfee NetShield. For information about how to uninstall McAfee NetShield,
contact McAfee Technical Support.
For information about how to contact McAfee Technical Support, query
in the Knowledge Base for one of the following articles:
ARTICLE-ID: 65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K
ARTICLE-ID: 60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P
ARTICLE-ID: 60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z
MORE INFORMATION
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
| Modification Type: | Major | Last Reviewed: | 8/9/2001 |
|---|
| Keywords: | kb3rdparty kberrmsg kbprb KB163001 |
|---|
|