Internet Tab Missing or Duplicated in Message Properties (162355)


The information in this article applies to:

  • Microsoft Windows 95
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q162355
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you are using the Internet Mail information service for Microsoft Exchange (Windows Messaging), the Internet tab may be either missing or duplicated in the properties for a received Internet message.

CAUSE

A registry entry is duplicated or missing.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

Check the following registry key: 
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Clients\Extensions
One of the two following keys should exist: 
   Internet Mail with a String value of "4.0;minet32.dll;2;;;IMAIL"
   InternetMail with a String value of "4.0;minet32.dll;2;;;;IMAIL"
If neither entry exists, add one. In Windows NT, the value should be type REG_SZ instead of String.

If duplicate entries exist, remove one of them.
Modification Type:MajorLast Reviewed:8/8/2001
Keywords:KB162355
©2002 Microsoft Corporation. All rights reserved.