Display Problems, Errors, or Computer Locks When Starting Game (161961)


The information in this article applies to:

  • Microsoft Allegiance 1.0
  • Microsoft Baseball 2001
  • Microsoft Bicycle Card Games Version 1.0
  • Microsoft Casino
  • Microsoft Classic Board Games
  • Microsoft Close Combat: A Bridge Too Far
  • Microsoft Close Combat III: The Russian Front
  • Microsoft Combat Flight Simulator: WWII Europe Series 1.0
  • Microsoft Combat Flight Simulator 2: WWII Pacific Theater
  • Microsoft Crimson Skies
  • Microsoft Deadly Tide for Windows 1.0
  • Microsoft Flight Simulator 98
  • Microsoft Flight Simulator 2000
  • Microsoft Flight Simulator 2000 Professional Edition
  • Microsoft Flight Simulator 2002 Professional Edition
  • Microsoft Flight Simulator 2002
  • Microsoft Flight Simulator for Windows 95
  • Microsoft GEX 1.0
  • Microsoft Golf for Windows 3.0
  • Microsoft Golf 2001 Edition
  • Microsoft Links LS 2000
  • Microsoft Links 2001
  • Microsoft MechWarrior 4: Vengeance
  • Microsoft MechWarrior 4: Mercenaries
  • Microsoft Metal Gear Solid
  • Microsoft Midtown Madness
  • Microsoft Midtown Madness 2 2.0
  • Microsoft Monster Truck Madness
  • Microsoft Motocross Madness 2 2.0
  • Microsoft NBA Full Court Press for Windows 1.0
  • Microsoft NBA Inside Drive 2000 1.0
  • Microsoft NFL Fever 2000 1.0
  • Microsoft Pandora's Box 1.0
  • Microsoft Pinball Arcade 1.0
  • Microsoft Plus! Game Pack: Cards and Puzzles
  • Microsoft Return of Arcade for Windows
  • Microsoft Soccer 1.0
  • Microsoft StarLancer 1.0
  • Microsoft Train Simulator
  • Microsoft Urban Assault 1.0
This article was previously published under Q161961

SYMPTOMS

When you start one of the programs listed at the beginning of this article, you may experience one or more of the following symptoms:
  • Your computer may stop responding (hang).
  • You may receive an "Invalid Page Fault in module <unknown>" error message.
  • Graphics in the game may be distorted or fuzzy.
  • The screen may turn black.
  • Horizontal lines may appear across the screen.
  • The game may quit immediately after you start it.
  • Your computer may spontaneously reboot.

CAUSE

This behavior can occur if one or more of the following conditions is true:
  • You need to install an updated version of the video driver for your video adapter.
  • Microsoft DirectX is not installed properly on your computer.
  • You do not have the latest version of Microsoft DirectX.

RESOLUTION

To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To identify the manufacturer and model of your video adapter:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. If you are using a Microsoft Windows 95-based, Microsoft Windows 98-based computer, or Microsoft Windows Millennium Edition (Me)-based computer, click the Device Manager tab.

    If you are using a Microsoft Windows 2000-based computer or Microsoft Windows XP-based computer, click the Hardware tab, and then click Device Manager.
  4. Click the plus sign (+) next to Display adapters to expand the branch.
  5. Under the Display adapters branch, note the manufacturer and model of your video adapter, and then click OK.
  6. Close all open windows on the desktop.
If the issue continues to occur, or if the latest version of the video driver for your video adapter is already installed in your computer, download and install the latest version of DirectX from the following Microsoft Web site:

http://www.microsoft.com/directx/homeuser/downloads/default.asp

For additional information about how to install the latest version of DirectX, click the following article number to view the article in the Microsoft Knowledge Base:

179113 How to Download and Install DirectX

MORE INFORMATION

For additional information about how to resolve an "Invalid page fault" error message in one of the programs listed at the beginning of this article, click the following article number to view the article in the Microsoft Knowledge Base:

244889 Invalid Page Fault When You Run Flight Simulator

To temporarily work around this issue, reduce the Hardware Acceleration setting on your computer.

Note If you reduce the Hardware Acceleration setting, you may reduce system performance. In addition, you may not be able to start some programs that require DirectX if you reduce the Hardware Acceleration setting to Basic.

To reduce the Hardware Acceleration setting on your computer:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Performance tab.
  4. Click Graphics.
  5. Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
  6. Click OK, then click Close.
  7. When you are prompted to restart the computer, click Yes.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbHardware kbdisplay kbprb KB161961
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