OL97: No Check Names Feature for Additional Contact Folder (161851)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q161851

SYMPTOMS

If you create a second Contact folder in Microsoft Outlook 97, and address a mail message to one of the contacts from this folder, the Check Names feature does not automatically resolve the e-mail address. Instead, Outlook displays the Check Names dialog box with the following message:

Microsoft Windows Messaging does not recognize "<name>".

CAUSE

When you create additional Contact folders, by default Outlook does not add them to your Service Addressing property. This feature is by design because performance degrades with each additional Contact list that you add to a service.

WORKAROUND

Either of the following two methods enables you to resolve the message address from your additional Contact folder(s). The first method enables automatic name resolution from the Name List. The disadvantage of the first method is that performance on name resolution degrades with each Contact folder you add. The second method requires manual name resolution of addresses in your additional Contact folder(s), but provides optimum performance for automatic name resolution from your primary Contacts folder and address books.

Both methods assume your Contacts folder property is set to "Show this folder as an e-mail Address Book."

For additional information about setting the Contacts folder property as an e-mail Address Book, please see the following article in the Microsoft Knowledge Base:

161349 OL97: Contact Information Does Not Appear in Address Book

Method 1

To add the a new Contact folder to the Service Addressing Property:
  1. On the Tools menu, click Services to open the Services dialog box.
  2. Click the Addressing tab.
  3. Click Add to open the Add Address List dialog box.
  4. In the Address list, click your new Contact folder.
  5. Click Add, click Close, and then click OK.

Method 2

To manually resolve an address from an additional Contact folder:
  1. When the name resolution fails and the Check Names dialog box appears, click Show More Names to open the Address Book dialog box.
  2. In the "Show Names from the" list, click your additional Contact folder.
  3. In the "Type Name or Select from List" list, click your contact, and then click OK.
Modification Type:MajorLast Reviewed:10/26/2000
Keywords:KB161851
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