Application Exception in SETUP.EXE if CleanSweep 3.0 Installed (161167)


The information in this article applies to:

  • Microsoft SNA Server 2.1
  • Microsoft SNA Server 2.11
  • Microsoft SNA Server 2.11 SP1
This article was previously published under Q161167

SYMPTOMS

Running SNA Server Setup results in a Dr. Watson error if CleanSweep 3.0 is installed on the Windows NT Server. The DRWTSN32.LOG will contain information similar to the following:
Application exception occurred:
App: exe\setup.dbg (pid=73)
When: 12/13/1996 @ 15:47:40.208
Exception number: c0000005 (access violation)
This problem occurs on both Windows NT Server 3.51 and 4.0.

CAUSE

The application exception in SNA Server's Setup program occurs if Quarterdeck's CleanSweep Version 3.0 is installed on the Windows NT Server where SNA Server is being installed.

Installing CleanSweep V3.0 after SNA Server is installed results in the same problem if SNA Server Setup is executed to reconfigure or remove SNA Server.

RESOLUTION

The current solution is to remove CleanSweep V3.0 from Windows NT servers that will be running SNA Server version 2.1, 2.11, or 2.11 SP1. The problem does not occur with SNA Server 3.0. CleanSweep is manufactured by Quarterdeck Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:3/23/2004
Keywords:kbprb KB161167
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