OL97: Cannot Drag Mail Message Folder Shortcuts to Outlook Bar (160958)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q160958

SYMPTOMS

When you receive a mail message containing a shortcut to a mail folder, you cannot drag the shortcut from the mail message to the Outlook bar.

CAUSE

Outlook 97 does not support this type of drag-and-drop procedure.

WORKAROUND

There are two methods of adding folder shortcuts to the Outlook bar, depending on if the shortcut is to a public folder or a shared private folder.

If the shortcut is to a public folder:
  1. On the View menu, click Folder List to display the folder list.
  2. Use the mouse pointer to move to the desired public folder.
  3. Drag the selected folder from the folder list to the Outlook bar.
If the shortcut is to a shared private folder in an Exchange Server mailbox:
  1. On the Tools menu, click Services.
  2. Click Properties for Microsoft Exchange Server.
  3. Click the Add button on the Advanced tab to specify the shared mailbox you want to access. This will add that mailbox to your folder list.
  4. Click OK three times to quit the Tools menu.
  5. On the View menu, click Folder List to display the desired folder.
  6. Drag the selected folder from the folder list to the Outlook bar.

MORE INFORMATION

Even though you cannot drag a folder shortcut directly from a message to the Outlook bar, you can drag it to the desktop. This creates an icon that starts Outlook with the focus on the appropriate folder.
Modification Type:MajorLast Reviewed:10/26/2000
Keywords:KB160958
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