Video Memory Not Correctly Detected on Dell Latitude Laptops (160405)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q160405

SYMPTOMS

Windows NT will allow only 256 colors because it does not recognize more than 512 KB video memory.

RESOLUTION

Video memory detection for this hardware has been enhanced in Windows NT 4.0 Service Pack 2 and later.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Modification Type:MajorLast Reviewed:8/10/2001
Keywords:kbbug kbsetup KB160405
©2002 Microsoft Corporation. All rights reserved.