STOP 0x0000000A Running Netmon on Token Ring Networks (158979)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q158979

SYMPTOMS

A computer running Windows NT using Network Monitor may blue screen with the following stop error message:
STOP: 0x0000000A (0x0000002e, 0x00000002, 0x00000000, 0xff0d9c07)
IRQL_NOT_LESS_OR_EQUAL - NDIS.SYS
NOTE: The first parameter and second parameter will be the same on each computer. The fourth address will fall within the Ndis.sys driver.

CAUSE

This STOP error may occur when you start a capture using Network Monitor Tools and agent in Windows NT Server 4.0 on Token Ring networks.

RESOLUTION

Do not run Network Monitor on the affected computer. Alternately, install Network Monitor 1.2 that ships with Systems Management Server.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0.

MORE INFORMATION

The Windows NT 4.0 Network Monitor is installed in the <SystemRoot>\System32\netmon directory. The Systems Management Server Network Monitor installation location by default is C:\NM.

If the Windows NT 4.0 Network Monitor Tools and Agent is installed in the Winnt\System32\Netmon directory before installing Network Monitor off the Systems Management Server CD, during the Systems Management Server Network Monitor installation, specify the <SystemRoot>\System32\Netmon directory as the installation location. Note, however, that two menu options for Network Monitor are placed on the Start Menu, one under Administrative Tools and one under Network Analysis Tools. It is possible to remove one of these by changing the Taskbar properties.

If the Windows NT 4.0 Network Monitor is installed, and the System Management Server Network Monitor is installed into a directory other than the <SystemRoot>\System32\Netmon location, then two menu options for Network Monitor are placed on the Start Menu. One menu option is placed in Administrative Tools and one in Network Analysis Tools and both run different versions of the program.

To remove the Windows NT version, perform the following steps:

  1. From the Start Menu, point to Settings, click Control Panel, and then double-click Services.
  2. Select the Network Monitor Tools and Agent, and then click Remove.
  3. Click Add, and then select Network Monitor Agent.
  4. Shutdown and Restart your computer.
Modification Type:MajorLast Reviewed:8/8/2001
Keywords:kbusage KB158979
©2002 Microsoft Corporation. All rights reserved.