Mac Encarta 97: Color Printing Causes Hang with Low Memory (158778)


The information in this article applies to:

  • Microsoft Encarta 97 Encyclopedia for Macintosh
This article was previously published under Q158778

SYMPTOMS

In low memory situations, when you have background printing turned off the Apple color printer may print out black vertical lines of varying thickness. Similar to a UPC bar code.

If you try decrease the size of the Largest Unused Block to correct this problem, Encarta may shut down with a bus error.

NOTE: These symptoms can vary depending on the computer used.

RESOLUTION

To correct the problem, obtain the latest driver from your printer manufacturer.

To correct the Encarta Bus error, close all other open programs. This increases the Largest Unused Block of memory.

MORE INFORMATION

This problem has been observed with the LaserWriter 7.x drivers.

In some cases, a printer using the LaserWriter 8.1.1 driver may print the letter "g" in place of each occurrence of a dash.
Modification Type:MinorLast Reviewed:12/21/2004
Keywords:KB158778
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