STOP 0x1E in Win32k.sys Upgrading from WinNT 3.51 to WinNT 4.0 (158636)
The information in this article applies to:
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q158636 SYMPTOMS
After you upgrade Windows NT 3.51 to Windows NT 4.0, you may receive the
following STOP error message during the initial reboot of Windows NT:
STOP: 0x0000001E (0xC0000005, 0xA0036FC2, 0x00000000, 0x00000004)
KMODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys
This behavior can also occur when you install Windows NT service packs.
CAUSE
This error message may occur if the following registry keys, installed by
PCAnyWhere, exists:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Winlogon\Ginadll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Winlogon\OriginalGinadll
where Ginadll has a value of <Drive>\PCAnyWhere\Awgina.dll : REG_SZ.
NOTE: Please be aware of the following:
- This entry causes a replaceable logon dialog box.
- This error does not occur during a new installation of Windows NT 4.0.
RESOLUTION
To resolve this problem, perform one of the following:
- Restore your previous version of Windows NT 3.51 and delete the Gina.dll
key.
-or-
- Install a second instance of Windows NT 3.51 and run the previous copy
of Regedt32.exe to delete the Gina.dll key.
MORE INFORMATION
PCAnyWhere is manufactured by Symantec, a vendor independent of Microsoft;
we make no warranty, implied of otherwise, regarding this product's
performance or reliability.
| Modification Type: | Major | Last Reviewed: | 8/9/2001 |
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| Keywords: | kbprb kbsetup KB158636 |
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