Application Stops Responding after Logging Off (158380)


The information in this article applies to:

  • Microsoft Office for Windows 95
  • Microsoft Office for Windows 95 7.0a
  • Microsoft Office for Windows 95 7.0b
  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q158380

SYMPTOMS

When you log off or attempt to shut down and restart a computer running Windows NT 4.0 with multiple Microsoft Exchange messages open, you may receive one of the following errors:
Application Error in Winword.exe. "This Windows application cannot respond to the End Task request. It may be busy, waiting for a response from you, or it may have stopped executing..."
-or-
Winword.exe - Application Error. "The instruction at "0x30037757" referenced memory at "0x00000000". The memory could not be read."

RESOLUTION

To work around this problem, perform one of the following:

  • Before shutting down the computer running Windows NT, close all open Exchange message windows to close the hidden Microsoft Word session.
-or-

  • Use the following steps to disable WordMail:

    1. In Exchange, from the Compose menu, click WordMail Options.
    2. Click to clear the 'Enable Word as Email Editor' option.
    3. Click Close.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbbug kbpending KB158380
©2004 Microsoft Corporation. All rights reserved.